User Subscription Terms and Agreement

This User Subscription Agreement sets forth the terms of an auto-renewing month-to-month vehicle subscription contract for the use and custodianship of one or more vehicles between Steer EV Canada Inc. (CA) / Steer Holdings, LLC (US), doing business as Steer℠ and you.  By accepting this Agreement, as it may be amended from time to time as provided below, you agree to comply with the terms and conditions below. TO DRIVE OUR VEHICLES AND USE OUR SERVICES, YOU HAVE TO ACCEPT AND AGREE TO THIS ENTIRE AGREEMENT. YOU CANNOT PICK AND CHOOSE CERTAIN PROVISIONS TO AGREE WITH, AND YOU CANNOT MODIFY THIS AGREEMENT IN ANY WAY.  OUR CUSTOMER SERVICE REPRESENTATIVES DO NOT HAVE THE POWER OR AUTHORITY TO AGREE TO ANY MODIFICATION TO OR WAIVER OF THIS AGREEMENT.  YOU MUST NOT RELY ON ANY SUCH PURPORTED MODIFICATION OR WAIVER.

If you have any questions regarding this Agreement, please contact us via email at evsales@steeresg.com or by telephone at 1-800-831-1705.

1.    Definitions

            In this agreement, the following definitions apply:

“Agreement” means this User Subscription Agreement, the Schedules to this Agreement and our Rules, whether made available in print or electronically through our website, each as amended, modified, or supplemented from time to time. The Schedules and the Rules are an integral part of this Agreement.

“Rules” means all of our rules, requirements, policies and procedures related to your use of our vehicles and our services, whether outlined in this Agreement, appearing elsewhere on our website or otherwise issued from time to time by us, each as amended, modified or supplemented from time to time.

“Secondary Driver” means any person, whether a family member or otherwise, authorized by you (subject to our approval) to drive our vehicles and use our services under your account with us and under the terms of this Agreement. You may have to pay fees for each Secondary Driver, and each must meet the eligibility criteria (2. Eligibility and Application).

“Schedules” means all the schedules, rate plans and policies referenced in or incorporated into this Agreement, each as amended, modified or supplemented from time to time.

“We,” “our,” or “us” means Steer EV Canada Inc. doing business as Steer or any of our affiliates. Steer will be referenced throughout the agreement as the owner, provider and operator of this vehicle subscription service.

“You,” “yours,” “member,” or “subscriber” means the person who signs this Agreement and who is responsible for all fees, charges, and other costs associated with the subscription for our services under this Agreement, including Subscription Fee, Security Deposit, Fuel/Charging Pass Through, Toll Pass Through, Tickets and Fines Pass Through, Excess Wear and Tear, Late Payment Fee, Pause Fee, Over Mileage Fee, Cancellation Fee, Insurance Deductible, and other costs or fees that may be indicated in the Rules and Schedules from time to time.

The following Schedules are included as a part of this Agreement:

Schedule 1: Rules of Vehicle Use.

Schedule 2: Fees and Rates.

Schedule 3: Privacy Policy.

2.    Eligibility and Application

The following Schedules are included as a part of this Agreement:

	Ontario		British Columbia
	Primary Driver	Secondary Driver	Primary Driver	Secondary Driver
Hard Credit Check	Good Credit History	N/A	Good Credit History	N/A
Age Limit	25+	23+	23+	23+
Driver’s license	Valid G driver’s license or equivalent	Valid G driver’s license or equivalent	Valid Class 5 driver’s license or equivalent	Valid Class 5 driver’s license or equivalent
MVR check	No suspensions in the past 3 yearsNo more than three moving violations over the past 3 yearsNo major or criminal driving infractions	No suspensions in the past 3 yearsNo more than three moving violations over the past 3 yearsNo major or criminal driving infractions	No more than 1 at-fault accident in 5 yearsNo more than 4 moving violations in the past 3 yearsNo major or criminal driving infractions	No more than 1 at-fault accident in 5 yearsNo more than 4 moving violations in the past 3 yearsNo major or criminal driving infractions
Background check	Clear background check	Clear background check	Clear background check	Clear background check
Repeat check	For repeat subscribers: License verification checks every 6 months.MVR verification to re-qualify drivers every year.	For repeat subscribers: License verification checks every 6 months.MVR verification to re-qualify drivers every year.	For repeat subscribers: License verification checks every year.	For repeat subscribers: License verification checks every year.

	US
	Primary Driver	Secondary Driver
Hard Credit Check	Good Credit History	N/A
Age Limit	26+	26+
Driver’s license	Valid full driver’s license or equivalent	Valid full driver’s license or equivalent
MVR check	No suspensions in the past 3 yearsNo more than three moving violations over the past 3 yearsNo major or criminal driving infractions	No suspensions in the past 3 yearsNo more than three moving violations over the past 3 yearsNo major or criminal driving infractions
Background check	Clear background check	Clear background check
Repeat check	For repeat subscribers: License verification checks every 6 months.MVR verification to re-qualify drivers every year.	For repeat subscribers: License verification checks every 6 months.MVR verification to re-qualify drivers every year.

Please note that acceptance of your application is subject to our approval at our sole discretion, and your subscription may be denied or, even if accepted, can after that be terminated, based upon criteria established from time to time by our insurance providers or us.  In addition, even if we approve your application and have not completed it, you may be restricted from driving certain vehicles based on your driving history and experience or the type of vehicle class you selected.

Credit report, Driver’s License and Record

By applying for our subscription services, you authorize us to obtain your credit report, driving records from the jurisdiction that issued your driver’s license, and any other jurisdiction we desire. If you do not have a driver’s license from the jurisdiction in which you reside, failure to get one when required by applicable law constitutes your breach of this Agreement. We may at any time need you to demonstrate compliance with the licensing laws of your jurisdiction of residence and/or impose additional policies regarding the obligation to be licensed in your jurisdiction of residence.  We reserve the right to request additional information, such as a copy of a passport or proof of address, at any time.  As a condition of our agreement to allow you to drive our vehicles, you must maintain a good driving record, and we may check your driving records from time to time.  If you do not continue to meet our eligibility requirements, we reserve the right, at our sole discretion, to suspend, constrain or terminate your right to drive our vehicles or use our services.  If your license is suspended or revoked or becomes invalid, or if you have any further endorsements or accidents on your driving record or if you are convicted of or receive a citation for driving under the influence of alcohol or drugs, dangerous or reckless driving or exceeding the applicable speed limit, you agree to report such suspension, revocation, changes, conviction, or citation to us promptly.  Please be advised that, among other things, such events, or the failure to notify us promptly of any such circumstances, may lead to you not being covered by our insurance policy when driving our vehicles and will give us the right to terminate your subscription immediately and to take recovery actions under this agreement such as to confiscate your security deposit.

Contact Information

You agree to provide to and maintain with us your current email address, mobile phone number, mailing address and all other account information, including your current credit card or debit card information. You also agree that we can update your credit score and driving history verification from time to time at our discretion.

3.    Basic terms of use of our vehicles and our services

You understand and agree that we are and will continue to be the owner of all vehicles or other items that we provide to you during the term of this Agreement, including specifically and without limitation, everything that is provided to you with those vehicles (such as electronic toll passes, car chargers, charge cards and other vehicle accessories or passwords), and all software and applications that we use in connection with our vehicles and services. Your use of, and rights about, any vehicle or item provided by us under this Agreement are limited to those rights of use stated in this Agreement.  Under this Agreement, you are not acquiring any ownership interest in any vehicle or other personal property.

Vehicles must be used in accordance with the Agreement and Schedule 1: Rules of Vehicle Use. Not abiding by these Rules may result in termination.

WARNING — Failure to return a vehicle in accordance with the terms of this User Subscription Agreement may result in civil or, depending on the circumstances, criminal proceedings against you.

4.    Fees and your responsibilities

You are responsible for payment of the fees outlined below; specific rates are set forth in Schedule 2, Fees and Rates.

One-Time Activation Fee: Temporarily waived. We will notify you in advance if we decide to make any changes.

Security Deposit: We reserve the right to require a security deposit when you confirm the vehicle delivery. Your security deposit (or a portion thereof) will be returned to you upon cancellation of your subscription. Any outstanding payment will result in a temporary hold or forfeiting of the security deposit. Terminated members forfeit their entire deposit.

Subscription Fee: After you confirm your delivery, you will be charged a monthly subscription fee (one day before the delivery) for the Steer service. Your credit or debit card or bank account will be automatically charged for the initial vehicle subscription period under this Agreement, which is thirty (30) days.  Following this initial thirty (30) day subscription period, subscription periods will be billed every thirty (30) days (monthly). If we determine at any point that an alternate billing date should be set, we will communicate and coordinate with you in selecting the new date. You will receive the notice and invoice a few days before the charge is processed.

Unless and until you cancel your service with us, or in the instance your subscription is terminated by us in accordance with the procedures set forth in this Agreement, including Section 8 below, this Agreement will automatically renew for an additional thirty (30) days term.

Late Payment Fee: You are responsible for paying your subscription fee on time. Failure to pay the subscription fee will result in a late fee. The late fee of the subscription will be calculated by your daily subscription rate (monthly rate*12/365) times late days. Your credit or debit card or bank account will be automatically charged; You will receive the notice and invoice a few days before the charge is processed.

Fuel/Charging Pass-Through: You are responsible for all the fuel/charging fees during your subscription period. Your credit or debit card or bank account will be automatically charged, and a 15% admin fee will apply to your total Fuel/Charging Pass-Through Fee. You will receive the notice and invoice a few days before the charge is processed.

Toll Pass-Through: You are responsible for all the tolls during your subscription period. Your credit or debit card or bank account will be automatically charged, and a 25% admin fee will apply to your total Toll Pass-Through Fee. You will receive the notice and invoice a few days before the charge is processed automatically.

Tickets and Fines Pass-Through: You are responsible for all the tickets and fines during your subscription period. Your credit or debit card or bank account will be automatically charged, and a 25% admin fee will apply to your total Tickets and Fines Pass-Through Fee. You will receive the notice and invoice a few days before the charge is processed automatically.

Pause Fee: We offer the option of placing your subscription on hold or “pause” with no restrictions on minimum or maximum days. A monthly pause fee will be charged to your account on the same day of the month that the hold/pause begins. Requests for pauses and re-activations should be directed to us via the concierge line or Steer App, through text or phone call, with a minimum of 48 hours’ notice before the day you would like to pause your account. If the Subscriber wishes to place their account on Pause, they are prohibited from cancelling their subscription within 60 days of placing the pause on their account. Any unused days of your previously paid subscription will be credited when your account is reactivated. If you want to reactivate your account, inform us seven days in advance.

Over Mileage Fee: Temporarily waived. We will notify you in advance if we decide to make any changes.

Cancellation Fee: Temporarily waived. We will notify you in advance if we decide to make any changes.

Other Fees: You are required to pay all taxes, fees and costs incurred (including fees and costs incurred by any Secondary Drivers on your account) when due in connection with your subscription, account and vehicle usage, including, without limitation, subscription fees (which are automatically charged when due, as stated above), sales, use, excise rental, gross receipts and other taxes and levies, late fees, refuelling or charging costs, cleaning fees, vehicle upgrades, road toll fees and additional costs and fees as provided in Schedule 2, Fees and Rates. These fees will be charged to the card on your account.

Unpaid Balances: Members are responsible for all costs associated with their subscriptions. If there are unpaid charges on the account, Steer reserves the right to terminate your account and keep your security deposit. All unpaid balances will then be transferred to an external collection agency.

For Unpaid Balance – I understand that if I have an unpaid balance to Steer EV Canada Inc. and do not make satisfactory payment arrangements, my account may be placed with an external collection agency. I will be responsible for reimbursement of the fee of any collection agency, which may be based on a percentage of 35% of the debt, and all costs and expenses, including reasonable collection and attorney’s fees incurred during collection efforts.

For Steer EV Canada Inc. or their designated external collection agency to service my account, and where not prohibited by applicable law, I agree that Steer EV Canada Inc. and the designated external collection agency are authorized to (i) contact me by telephone at the telephone number(s) I am providing, including wireless telephone numbers, which could result in charges to me, (ii) contact me by sending text messages (message and data rates may apply) or emails, using any email address I provide and (iii) methods of contact may include using pre-recorded/artificial voice message and/or use of an automatic dialling device, as applicable.

You are responsible for all reasonable costs arising from any of our vehicles used by you being (a) returned or left at any location other than the location that we specify for your authorized return or exchange of the vehicle or (b) seized by a governmental authority if the seizure arises from your or a Secondary Driver’s conduct. These costs include (without limitation) parking charges, parking citations, towing, storage and impound fees.  You are liable for all legal fees incurred in recovering our vehicle, including from a governmental authority.  You are responsible for all parking or traffic violation fines incurred during your or a Secondary Driver’s use of the applicable vehicle. You authorize us to charge your credit card for such penalties and an administration fee, enforceable at our discretion, for each such fine. These fees will be charged to the card on file without notice. Disputing any charges while being an active member without communicating with us before doing so will result in automatic account termination. Disputing charges after termination or cancellation will result in being blocklisted from all future Steer services, and your account will be sent to our third-party collection agency. You will be responsible for all associated fees for this process.

5.    Insurance

Suppose you are in good standing and are authorized to operate one of our vehicles under this Agreement, subject to fulfilling your obligations. In that case, our insurance coverage (both third-party and self-insurance) will apply to cover certain damages incurred in an accident (“Insurance”). The Insurance provides coverage for third-party property damage and our vehicles relating to an accident for which you may be legally liable. Frequent occurrences of damage, being two (2) times or more within a twelve (12) month period, will be subject to an increased insurance deductible of damage occurrences termination. The Insurance policy details are available upon request and upon acceptance of this Agreement, you agree to accept its terms and conditions.

	Ontario	British Columbia	US
Bodily Injury and Property Damage	$2,000,000.00	$5,000,000.00	$300,000.00
Comprehensive Deductible	$5,000.00	$3500.00	$5000.00
Collision Deductible	$5,000.00	$3500.00	$5000.00
All Perils Deductible	$5,000.00	$3500.00	$5000.00

Member is responsible for reporting any accident/issue to police, the collision center, and Steer once any accident/issue happens. Suppose you fail to report any vehicle issues or damages that result in additional damages; you are responsible for the deductible, even if the repair costs are under the deductible. For example, suppose vehicle alignment issues fail to be reported to the Steer staff, and an accident occurs because of misalignment. In that case, the member will still be responsible for the deductible. You authorize us to charge your credit card to cover the cost of a deductible without notice. The Insurance does not cover your personal property. Additional insurance coverage purchased by and solely for the subscriber’s benefit would be considered excess to the $2M Limit primary policy that is provided within this subscriber agreement.

No coverage is provided for any use of our vehicles by any unauthorized driver as defined by the terms of this Agreement.  However, if such coverage is mandated by law, then the limits of such protection will be the minimum financial responsibility limits required by law in the jurisdiction where the accident occurs, or the claim is adjudicated.  No insurance coverage is provided for any towing or pushing, such as trailer, camper, boat, ATV, watercraft, etc., or any other vehicle.

You agree to timely and fully cooperate with any requests we, the company providing Insurance, or its agents make of you regarding any claim or investigation related to Insurance under this Agreement. The certificate of insurance can be found on the very last page of this agreement.

Should the Subscriber be involved in an accident , they forfeit the right to choose the vehicle they are d in. Steer will offer a loaner, should there be one available, until the investigation of the accident is complete. You will not be reimbursed any days left in your subscription after an accident, unless the insurance company deems you are not at fault. If you are deemed at fault, you will be charged the insurance deductible and Steer has the right to terminate your account and keep your security deposit.

6. Damages to the vehicle or third parties

Notwithstanding Section 5 above, You agree that you are responsible for any and all loss and damage that occurs to or that is caused by our vehicles while they are in your or any Secondary Driver’s possession or control, and you are responsible for the full value of any damages or injuries caused to third parties or their property to the extent the insurance described in Section 5 does not cover such damages, regardless of the reason for such non-coverage. Such damages include, without limitation, the repair costs (estimated or actual) for our vehicle and any third-party property, injuries to third parties, costs associated with the recovery or transportation of our vehicle, costs associated with theft, flood, vandalism, fire, weather and accident (including replacement cost) and the loss of use of our vehicle or any third-party property.  To the extent available, we can seize your security deposit in satisfaction of such costs regardless of whether your term is at an end or not.

Claims/Incident Reporting:

In the event of an accident involving a Steer vehicle, the member and or secondary driver must not admit responsibility or attempt to negotiate with third parties. In addition:

1. Make the area and vehicle secure; take photographs and video of the scene and vehicles involved and obtain the names and addresses of everyone involved, including witnesses.
2. Report the incident to Steer EV Canada Inc. as soon as is it practically possible through the email evsales@steeresg.com or call our concierge line at 1-800-831-1705
3. Tell the police without delay if anyone is injured or if the member is unable to exchange insurance information with other drivers or property owners;
4. Members are obliged to follow Steer EV Canada Inc. instructions regarding having the vehicle repaired, either by making it available to Steer EV Canada Inc. at a time of its choosing or by making arrangements with Steer EV Canada Inc.
5. Must obtain a police report or collision report with the incident number.
6. Must provide all reasonable cooperation and assistance in investigating any claim.
7. Must continue to pay the monthly fees under this Agreement during the Subscription Term.

7.    Limitations of liability

UNDER NO CIRCUMSTANCES WILL WE BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF PROFIT, REVENUE, GOODWILL, BUSINESS OPPORTUNITY OR ANTICIPATED SAVINGS, ARISING FROM OR RELATED TO THIS AGREEMENT OR THE USE OF OUR VEHICLES OR SERVICES.  WITHOUT LIMITING THE FOREGOING, WE SHALL HAVE NO LIABILITY FOR (1) ANY LOSS OF, OR DAMAGE TO, ANY GOODS IN OR ON ANY OF OUR VEHICLES OR IN OR ON ANY THIRD PARTY VEHICLE, (2) ANY LOSS, DAMAGE, INJURY OR DEATH IN RELATION TO YOU, ANY SECONDARY DRIVER OR ANY OTHER THIRD PARTY ARISING FROM THE USE OF ONE OF OUR VEHICLES, (3) ANY LOSS OR DAMAGE INCURRED BY YOU OR ANY SECONDARY DRIVER AS A RESULT OF ANY CLAIMS MADE BY A THIRD PARTY OR (4) ANY LOSS OR DAMAGE INCURRED BY YOU OR ANY SECONDARY DRIVER ARISING FROM OR IN RELATION TO EITHER (A) THE NON-AVAILABILITY, SUPPLY, OPERATION OR USE OF ONE OF OUR VEHICLES OR (B) ANY ACCESSORIES IN OR TO ONE OF OUR VEHICLES, WHETHER SUPPLIED BY US OR BY YOU OR SUCH SECONDARY DRIVER (FOR EXAMPLE, LUGGAGE RACKS, BICYCLE RACKS, BABY SEATS AND THE LIKE, AND IN ALL CASES, YOU OR SUCH SECONDARY DRIVER ARE RESPONSIBLE FOR THE SAFE INSTALLATION OF SUCH ACCESSORIES AND MUST CHECK THE CONDITION OF SUCH ACCESSORIES BEFORE EACH USE), UNLESS IN EACH CASE SUCH LOSS OR DAMAGE IS INCURRED DUE TO OUR GROSS NEGLIGENCE OR WILLFUL INTENT.

IN THE EVENT THAT YOU REQUEST US TO REFER YOU TO A THIRD PARTY ELECTRICIAN TO INSTALL AN ELECTRIC VEHICLE CHARGING STATION AND IN THE EVENT THAT SUCH ELECTRICIAN UTILIZES OR INSTALLS A CHARGER IN A PLACE OF YOUR CHOOSING, UNDER NO CIRCUMSTANCES WILL WE BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF PROFIT, REVENUE, GOODWILL, BUSINESS OPPORTUNITY OR ANTICIPATED SAVINGS, ARISING FROM OR RELATED TO THE INSTALLATION, THE SERVICES OR THE PRODUCT BEING INSTALLED. YOU ACKNOWLEDGE THAT THE PRODUCT AND THE ELECTRICIAN PROVIDING SUCH INSTALLATIONS ARE INDEPENDENT OF US AND THAT WE MAKE NO REPRESENTATION NOR WARRANTY AS TO THE QUALITY OF THEIR SERVICES NOR THAT OF THE PRODUCT. THE ELECTRICIAN WILL NOT BE PROVIDING SUCH SERVICES AS AN AGENT OF OURS AND ARE SOLELY DOING SO AT YOUR REQUEST OF THEM.

8.    Term and termination

This Agreement shall commence upon the acceptance by us of your application and your payment of any applicable fees.  The term of this Agreement shall continue until such time as your subscription is cancelled in accordance with this Section 8. You may terminate your subscription upon thirty (30) days prior notice by calling or texting us at 1-800-831-1705. Once your cancellation notice has been received, you will receive a notice confirming the date and time of your account cancellation. Please note that we do not prorate unused days remaining in your subscription period.

We may also, upon notice to you, immediately terminate this Agreement (and no monthly subscription fees or other fees, such as security deposit will be refunded to you in the event of termination pursuant to this paragraph) if:

1. You fail to pay any sum due under this Agreement;
2. You or any Secondary Driver fails to comply with any term or condition specified in this Agreement or the Rules;
3. You or any Secondary Driver is involved in an incident with one of our vehicles that we or our insurers believe, in our absolute discretion, renders you or the Secondary Driver ineligible or inappropriate for continued rights to use our vehicles or services;
4. You or any Secondary Driver engages in any activities or conduct that we or our insurers determine, in our absolute discretion, to be inappropriate, negligent, offensive, abusive or otherwise unacceptable; or
5. You are not paying your debts as such debts generally become due, you become insolvent or file or have filed against you a petition under any bankruptcy, insolvency or similar law that is unresolved within sixty (60) days of the filing of such petition, you propose any dissolution, liquidation, financial reorganization or recapitalization with creditors, you make a general assignment for the benefit of creditors or if a receiver, trustee, custodian or similar agent is appointed for you or takes possession of any of your property or business.

Upon termination of this Agreement, all of your rights and the rights of any Secondary Drivers to use our vehicles and services shall immediately terminate. We can have any of our vehicles in your possession peacefully repossessed at any time at your expense and without notice should you violate any of the terms and conditions of this Agreement or fail to return the vehicle as required by this Agreement.  As a result of repossession, you agree to pay all costs associated with the recovery, as well as reasonable legal fees.  You and all Secondary Drivers hereby agree to waive all claims for damages connected with the recovery.  You agree to immediately return our vehicles and any of our other property in your possession. 

With respect to any termination or cancellation of this Agreement, you shall remain responsible for any fees, costs or expenses incurred prior to termination of this Agreement.  Additionally, you shall be responsible for, and you agree to pay, any legal fees, court costs or expenses associated with enforcing the terms of this Agreement, whether upon termination or otherwise.

9.    Privacy

Please carefully review our Privacy Policy set forth in Schedule 3 to this Agreement.  You represent and warrant to us that you have reviewed and understand our Privacy Policy, and you acknowledge and agree that any information shared by, or collected from or about, you may be used by us in accordance with the terms of the Privacy Policy, as it may be amended from time to time.  Without limiting the terms of our Privacy Policy, telephone calls, email correspondence and social media communications with us may be recorded or monitored.  By using these communication methods, you are consenting to the recording or monitoring of your calls, emails, SMS messages, instant messages and social media communications.

By providing us with a mobile number, you are expressly consenting to receiving messages from us to that number via text or otherwise including through the use of automated dialing technology.

10.  Amendments, modifications and supplements to this Agreement and the Schedules

We reserve the right to change the terms of this Agreement, including the Schedules to this Agreement, at any time and from time to time.  We will give you prompt notice of any changes.  Unless we designate a different date, all changes will be effective when we give notice of them to you.  Notice will be considered given when such notice is referenced on and accessible from the first page accessed on our website (including our mobile website and mobile app), when we provide it to you by email to your address on file with us (if you have requested or allowed email delivery), or when we provide it to you via our online newsletter.  You agree that the amended terms and conditions of this Agreement shall be effective and binding on you upon the effective date indicated in such notice or on such other dates as we may designate in the notice without you having to sign this Agreement again and without you having to sign a copy of any Amendment.

11.  Miscellaneous

By subscribing to our service, you represent and warrant to us that you have received all explanations that you may have reasonably requested concerning the content of this Agreement, including all Schedules, and that you have carefully reviewed and understand your commitments and obligations hereunder. 

The rights granted to you or the Secondary Drivers under this Agreement are not assignable or transferable, in whole or in part.  Any attempt to transfer this Agreement without our written consent shall be void and of no force and effect. We may assign this Agreement to an affiliate or to another entity in connection with a corporate transaction or otherwise.

No delay or omission by us in our exercise of any right or power occurring upon any noncompliance or default by you or any Secondary Driver with respect to any of the terms of this Agreement shall impair any such right or power, or be construed to be a waiver thereof.  Any waiver by us of any covenant, condition, or agreement to be performed by you or any Secondary Driver shall not be deemed to be a waiver of any prior or subsequent breach of the same, or of any other covenant, condition, or agreement hereunder.  Unless stated otherwise, all remedies provided for in this Agreement shall be cumulative and in addition to and not in lieu of any other remedies available to either party at law, in equity, or otherwise.

If any term, provision, covenant or condition of this Agreement is held invalid or unenforceable for any reason, the remainder of the provisions will continue in full force and effect as if this Agreement had been executed with the invalid portion eliminated.  The parties further agree to substitute for the invalid provision a valid provision that most closely approximates the intent and economic effect of the invalid provision.

This Agreement is governed by the laws in force in the Province of Ontario and shall be interpreted according to the laws thereof, without reference to its conflicts of laws or choice of law rules.  All disputes hereunder shall be resolved solely in any court of competent jurisdiction in the Province of Ontario.  The parties hereby consent to the exclusive jurisdiction of such courts, agree to accept service of process by mail, and waive any jurisdictional or venue defenses otherwise available.

Any notices or communications required or permitted to be given to you shall be in writing and shall be sufficiently given if delivered by email or mailed to you at the email or postage address provided to us in your completed application, as updated by you from time to time and on file with us.  Any notices or communications required or permitted to be given to us shall be in writing and shall be sufficiently given if delivered via email to evsales@steeresg.com or mailed to us at the following address:

CA: Steer EV Canada Inc.

c/o Steer EV Canada Inc.

100 Consilium Pl #401

Scarborough, ON M1H 3E3

US: Steer Holdings, LLC

c/o Steer Holdings, LLC

100 Consilium Pl #401

Scarborough, ON M1H 3E3

Any notice delivered via email shall be deemed to have been received on the first business day after which it was sent, unless the sending party is notified that the email address is invalid. Any notice sent by letter shall be deemed to have been received on the fourth business day after it was posted in the regular mail.

Schedule 1 – Rules of Use

In addition to the obligations set forth in the User Subscription Agreement between you and Steer, you are required to abide by the Rules of Use set forth in this Schedule 1. You should carefully read and understand these Rules of Use before applying to our services and paying any application, activation, and/or subscription fees. By subscribing to use our vehicles and services and by your continued use of our vehicles, you and all Secondary Drivers are deemed to have accepted and agreed to comply with all of the following rules, policies and guidelines. Capitalized terms used in this Schedule 1 shall have the same meaning assigned to such terms in the Subscription Agreement.

Concierge Services

Subscribers can contact our concierges by phone through our toll-free number, 1-800-831-1705. Concierges are available from 9 AM to 6 PM, Monday to Friday; from 9 AM to 5:30 PM, Saturday to Sunday, to resolve any questions or concerns you may have regarding your account or vehicle. However, abuse or harassment towards our concierges or other Steer employees will result in an automatic termination of your account and forfeit of your security deposit.

How our subscriptions work

Subscribers to the service have the right to use one of our vehicles, subject to availability. Subscribers will also have the right to swap your current vehicle for a different type of vehicle, again subject to availability but also subject to operational constraints and/or personal safety due to external factors beyond Steer’s control (e.g., COVID-19). When you have a vehicle in your possession, you are responsible for taking care of that vehicle in the same manner that a diligent owner might do.

From time to time, we may make certain requests of subscribers, including, but not limited to:

1. Seeking access to the vehicle in your possession to inspect its condition or to perform maintenance; -and-
2. Requiring you to swap the vehicle in your possession for another vehicle (which, typically, we will do either because your current vehicle needs maintenance or because we wish to replace it with a newer vehicle).

Subscribers are expected to comply with these requests within a reasonable time frame, typically in 7 days or less. For certain high-demand vehicles, we may impose a waitlist and put time limits on how long you may keep the car.

How do you join our service?

Potential subscribers are required to register using our mobile app. You will be required to provide information including, without limitation, your name, your mobile number, your email address, a picture of your driver’s license and payment details. Please refer to the eligibility requirements in Section 1 of the Agreement.

After submitting your registration via the mobile app, you will receive an email that confirms our receipt of your subscription request. In some cases, but not all, we may be able to confirm your eligibility within one business day. Either way, a member of the team will call or text you within a reasonable time period after you register to explain what happens next and answer any questions.

After you are accepted into the service, we will invite you to schedule your first vehicle and work with you to coordinate its delivery. Delivery of your initial vehicle and exchanges of vehicles thereafter must occur within 100 kilometers radius of our Head Office Location. For these Rules, this area is referred to as the “Swap Zone.”

How do you receive a vehicle?

All deliveries and swaps shall only occur in the Swap Zone. In general, we will deliver your first vehicle, and subsequent vehicles, to you at your home when you subscribe to our services. However, other swap locations may be mutually agreed upon as long as they are in the Swap Zone. If you live outside of the Swap Zone, you are responsible for getting yourself inside the Swap Zone for your initial delivery and vehicle pick-up. As with the ability to freely swap cars, Steer’s ability to deliver cars directly to your home or other location of choice may be constrained by external factors outside of Steer’s control (Such as Covid-19). If Steer cannot deliver a car to your home or other location of choice, we will inform you of such while arranging delivery and will provide all details required for you to pick up your vehicle from Steer.

Our fleet manager will offer to walk you through the vehicle’s layout and features. In addition, we will be happy to help you connect your Bluetooth phone and to create presets for your favourite radio stations, standard GPS settings and, where possible, vehicle manufacturer mobile applications. You must be present for the initial delivery and upon the termination of the subscription.

If you do not meet us face-to-face, our representatives will be happy to answer any questions that you might have via SMS, instant messaging, or phone at 1-800-831-1705.

How do you swap one vehicle for another?

You can initiate a swap of vehicles using our mobile app (preferred method) or Digital Concierge team. On our mobile app, the interface will walk you through the process of submitting a request and receiving confirmation of the date and location. You may receive updates via App on the status of your request up to and during the exchange of vehicles.

If we are delivering a vehicle to you, then you will return your current vehicle to us at that time. If you are picking up a vehicle at one of our service locations, then you will drop-off your current vehicle at that time. At the time when you return a vehicle to us, the vehicle should be in good working condition and ready for use by another driver. We will assist you in swapping your belongings between vehicles and getting you set up in the new vehicle. We will not install child seats; that is your sole responsibility. When you consent, as indicated by options selected in our mobile app or in communications with our staff via SMS, instant messaging, email or phone, we will swap your belongings between vehicles without requiring that you be present. In all circumstances, you agree not to hold us or any of our employees liable for the loss of or damage to any personal property, whether it is yours or belongs to another person, incurred in the process of swapping your belongings between vehicles.

As stated above, you are not guaranteed to have use of a particular vehicle at some later date, so please remove your personal items. We shall not be held liable for any property left in a vehicle or stolen from a vehicle during your use. You agree not to hold us or any of our employees responsible for any such personal property, whether it is yours or belongs to another person. Any non-perishable items found by us in a vehicle will be held by us for a period of not less than ten (10) days. Property not claimed within this period will be donated to charity or disposed of at our sole discretion. If you fail to comply with these rules, we may suspend, or may even terminate, your subscription at our sole discretion.

You must NOT remove any documents in the vehicle related to vehicle ownership, title, registration, or insurance whether or not such is in the glove or other compartment or marked “DO NOT REMOVE.” This may include signage that says, “NOTICE — Failure to return this vehicle on time may result in serious criminal penalties”. Please leave user manuals in the vehicles.

Steer reserves the right to refuse to provide you with a replacement vehicle if the vehicle you are returning is found to be in an unacceptable condition (including, but not limited to, smoke odor present, excessive cleaning or garbage removal, excessive wear and tear, unreported damage, unresolved modifications, etc.). Steer also reserves the right to suspend or terminate your membership if such a situation shall arise. Fees may be assessed for correction of the unacceptable condition, as outlined in Schedule 2, Fees and Rates. Steer also reserves the right to deny any swaps if the member has any unpaid balances on their account. All unpaid balances must be paid in full prior to the swap.

Who can drive our vehicles?

We will maintain a list of all drivers who are authorized to drive on your account. Typically, you, as the subscriber, will be listed as the Primary Driver on the account. In addition, you will have the option to request that additional drivers be authorized by us and added to your account. Anyone who is expected to be driving the vehicle should be registered as a Secondary Driver.

You can request the authorization of a Secondary Driver via our mobile app. We will require that you provide the name, email, phone number, address and driver’s license number for the driver to be added. We will communicate to you promptly, typically within a 24-hour window, whether that driver is authorized to use our service. You may have to pay additional fees for each Secondary Driver, and they will have to meet the same eligibility criteria that we require for all of our drivers. We reserve the right to withhold or withdraw authorization for any driver.

In general, only you, as the subscriber, and the authorized Secondary Drivers on your account, may drive our vehicles under your subscription; however, all fees, damage and charges incurred by you or any driver of our vehicles during your subscription shall be your responsibility. Except in an isolated case of emergency to avoid the loss of life, injury or severe property damage:

1. no one under the age limit may drive our vehicles; and
2. only properly licensed active subscribers and their Secondary Drivers in good standing are allowed to drive our vehicles.

If the emergency necessitates another person who is not listed on your subscription as an authorized Secondary Driver to drive one of our vehicles because you are in an emergency situation, you are authorized to allow that person to drive our vehicle for a short duration, one-time occurrence if necessary to address the emergency. This person must be over 23 years of age and have a valid driver’s license. This exception is limited to an emergency situation only; it does not allow habitual use of our vehicles by any person who is not an authorized Secondary Driver under your subscription. If we find that you have violated this Rule, we can terminate your subscription per the User Subscription Agreement and you will forfeit your security deposit.. Regardless of the circumstances, all other persons are expressly prohibited from driving our vehicles at any time.

Is there a mileage limitation?

Currently, we offer you unlimited mileage to drive our vehicle. However, we reserve the right to apply the mileage limitation with notice of 2 months in advance. Please see the section “What Uses Are Prohibited” for further information. Excess mileage for any business purpose will be automatically considered excessive mileage and you risk having your account terminated and your security deposit forfeited.

Keeping the vehicle clean

We expect you to use common-sense standards of cleanliness. You are responsible for returning the vehicle to us in good working order and ready for use by another driver without the need to invest undue effort in cleaning and detailing. If the vehicle becomes unexpectedly dirty, we ask that you let us know reasonably in advance of a vehicle swap or pick up, and we reserve the right to charge a cleaning fee as outlined in Schedule 2, Fees and Rates.

In addition, all drivers of our vehicles and their guests are expected to abide by the following rules that are intended to keep the vehicle in good condition:

• No smoking or vaping inside or near the vehicle – no exceptions! Smoking in any vehicle is subject to heavy fees as outlined in Schedule 2, Fees and Rates, and termination of the subscription. This is a “one strike and you’re out” policy for which no exceptions will be made.
• Pets are only transported in a pet carrier. Pets are only permitted if they are transported in locked pet carriers, except in the case of assistance animals (which are allowed in our vehicles without being in locked pet carriers). You are subject to additional fees and charges if we find evidence of pets in our vehicles during your use.
• No transport of hazardous or illegal materials inside the vehicles.

Routine Maintenance and Repairs

We will facilitate and cover all necessary and required routine maintenance as recommended by the vehicle manufacturer on all of our vehicles. When the vehicle requires routine maintenance, we will work with you to coordinate a time and location for the maintenance to be completed, including arranging a vehicle swap if able and appropriate. In general, when we initiate the request for maintenance, we will try to give you 2 days of prior notice, and you should be available for a vehicle exchange within 7 days of your receipt of this notice. We may be able to meet you to perform the maintenance at your location, subject to the type of maintenance that has to be performed. We may also require you to take the vehicle in for maintenance if we are unable to provide you with another vehicle, in accordance with the potentially limited ability to swap discussed above in “How our subscriptions work” section.

You must notify us immediately upon discovering any abnormality during your operation of our vehicles. For example, you should report any warning lights that stay on after ignition or that indicate that service or maintenance is required, any evidence of leaking fluids near the vehicle, any tire damage or excess wear on the tires, any cracked, broken or missing mirrors, any cracks or chips in the windshield, any other damage to the exterior of the vehicle, any inoperable signals, any unusual noises when the vehicle is operated, and any other condition that may render the vehicle unsafe or illegal to operate.

It is important that you respond appropriately and promptly to all warning lights, chimes, indicators and alerts. Unusual noises or handling, including without limitation strange engine or other mechanical sounds, performance changes, warning or indicator lights or indicators, must be reported to us as soon as noted by phone at 1-800-831-1705. Failure to report such problems may result in the immediate suspension or termination of your subscription as well as you being responsible for any damages resulting from continued use of the vehicle despite such irregularities.

Steer is committed to taking care of all routine maintenance recommended by the vehicle manufacturer and service for our vehicles, as well as any repairs for which the subscriber cannot reasonably be deemed responsible (e.g., normal wear and tear, manufacturing defect/design flaw).

However, our subscribers are required to pay for certain other elements of maintenance, as well as any repairs required due to intentional or unintentional actions by the subscriber. Examples of the “Covered Expenses” that Steer pays for and the “Non-Covered Expenses” that the subscriber pays for are outlined in the table below.

We understand that circumstances may arise where you might want to pay for maintenance work or have repairs made in order to help keep the vehicle roadworthy in an expeditious manner. In these circumstances, we will reimburse you for reasonably Covered Expenses that you incur. If possible, we ask that you seek authorization in writing (via SMS or email) from one of our representatives. If a repair costs more than $100, you must contact us so that we can determine the appropriate course of action to take, as well as approval to proceed. Our representatives are not authorized to approve repairs in excess of $100 without the approval of a supervisor. If you pay for a Covered Expense, you must keep the actual receipt reflecting the item or service purchased and the date and time of purchase (which must be during your subscription period) and note on it the odometer reading at the time of the purchase. Please print your name on the receipt and send us the receipt within ten (10) days of purchase, and we will credit such an amount to the payment method on file for the applicable subscription. No credit or refund will be given without a receipt, or if the receipt is submitted more than ten (10) days after the purchase date.

If you are outside of the territory and need a repair or maintenance issue that requires you to have alternative transportation, you must notify Steer immediately. Steer will work with you, at our discretion, to find a suitable replacement solution, which a Steer manager must confirm with written authorization. Steer will then provide a credit of up to $150 for alternative transportation.

	Covered Expenses (Steer Pays)	Non-Covered Expenses (Subscriber Pays)
Routine Maintenance and Care	Regularly scheduled maintenance as recommended by the manufacturer (e.g., oil change, tire rotation, air filter replacement, brake/gearbox/steering fluid replacement, brake pad replacement due to normal wear and tear, etc.).   Windshield wiper replacement due to normal wear and tear.	Washing and cleaning.   Windshield washer fluid.   Scratches, dings, dents, etc., caused by a subscriber.
Tires	Replacement due to normal wear and tear, including due to common alignment issues.	Repair or replacement due to road hazard (e.g., running over a nail, hitting a pothole or curb, etc.), including any roadside assistance required.   Repair or replacement due to any form of misuse.   Repair or replacement due to other damage caused by the subscriber (e.g., misalignment due to impacting a large pothole or curb).
Windshield and Other Glass	Repair or replacement due to damage (chips/cracks) incurred while in Steer’s possession (existing damage to be documented in Steer’s swap management system).	Repair or replacement due to damage (chips/cracks) incurred while in Subscriber’s possession.
Other Repairs and Maintenance	Any repairs required due to normal mechanical wear, manufacturer defect, or otherwise not due to any specific action attributable to the subscriber.	Any mechanical, electrical, body or other repair required due to the subscriber’s actions, whether intentional or unintentional.   Correction of any modifications made by the subscriber (e.g., window tint, body decals/wraps, aftermarket rims/tires, aftermarket lights or other accessories, mechanical/performance features, etc.).

What uses are prohibited?

The operation or use of any of our vehicles under the following conditions is strictly prohibited:

• By anyone who has provided false information or who has made or makes false or misleading representations in connection with the use of our vehicles or services (including, without limitation, regarding his/her name, age, address, driving record or other matters);
• By any person with a driving history that does not meet our current eligibility requirements;
  • In violation of any applicable traffic or other law or regulation (except moving violations), including, without limitation, the following conditions;
  • By any person who is under the influence of (i) alcohol or (ii) any drug or medication under the effects of which the operation of a vehicle is prohibited or not recommended;
• By any person who is not registered as a legitimate user via the process outlined in this User Subscription Agreement;
• In the provision of any commercial service or activity including, without limitation, transporting people or goods in commerce or operating a taxi, ride-hailing, delivery, food delivery or any other transportation service such as Uber, Lyft, or Food delivery services such as DoorDash, Skip The Dishes, Uber Eats, or GrubHub, etc.;
• In any drag race, speed race, rally or other competition;
• In the commission of any crime or for any other illegal or improper activity or purpose;
• Transporting a number of passengers in excess of the seating capacity of the vehicle or baggage or other items that would cause the vehicle to exceed its manufacturer recommended or legal weight limits;
• By any person who does not have a valid driver’s license (or who’s driver’s license has restrictions that are not complied with by such person when driving our vehicle);
• By any person who is driving while distracted including, without limitation, driving while texting, emailing, using a cell phone without a hands-free device or otherwise engaging in similar activities that may be prohibited by applicable law; for transporting any hazardous, toxic, flammable, dangerous or illegal materials;
• For any towing or pushing of any trailer, car, boat or any other vehicle;
• Transporting or driving our vehicle out of Canada;
• On unpaved, unimproved or impassable roads or on roads that are not regularly maintained by the transportation department or a municipality; or
• In any other imprudent, negligent, abusive or abnormal manner for using a vehicle.

The foregoing are examples only and are not intended to be a complete list of all prohibited uses. We reserve the right to add other restrictions and prohibitions. Any unreasonable or inappropriate use of our vehicles, as determined by us in our sole discretion, may be deemed a violation of these Rules of Use.

You must always use our vehicles in accordance with all highway and other applicable laws and regulations. We may report any use of our vehicle or other activities that we believe are in violation of law to the authorities at any time. We may immediately suspend or terminate your use of our vehicles and services for a violation of any of our Rules of Use. Upon suspension or termination, you will be responsible for any and all costs, charges, fees and expenses incurred by us as a result of a breach of any of these Rules of Use.

Who pays for gas and/or electricity?

Gas: We will always deliver vehicles to you with a full tank of gas. While a vehicle remains in your possession, you will purchase your own gas. When you return a vehicle, you are required to return the vehicle with a full tank of gas or we will refill the tank for you by either (a) refilling the tank at a local gas station, retaining the receipt, and charging you back or (b) refilling the tank from fuel that we hold in our inventory, measuring the number of gallons required. As stated in Schedule 2, Fees & Rates, we will charge you to recover the cost of replacing that gas.

Electricity: When charging electric vehicles at home or otherwise, you are responsible for the payment of electricity used. We will make every effort to deliver vehicles with at least 75% full battery. When returning a vehicle during a swap or otherwise, you agree to return the vehicle with at least 50% of the range left in the batter. If the battery level of 50% is not supported, we will charge to full battery and charge you to recover the cost of the electricity.

If you ever completely run out of gas or battery while driving, we may assist by arranging for roadside assistance to tow you to a gas station or charging station provided you call us at 1-800-831-1705. You will be responsible for any fees assessed as a result of the roadside services, as well as any service or repairs that may be required as a result of running the vehicle to zero fuel/charge. If you repeatedly become stranded due to no gas or insufficient fuel/battery charge, your driving may be deemed negligent and can result in our suspending or terminating your subscription.

If you would like to install a home charger, our concierge staff will help guide you through the purchasing and installation process. We will only facilitate the install and provide recommendations of certified contractors. Any contractual relation is between you and the other party. We are not liable for any injuries, repairs or damages during the installation or arising from use.

Autonomous driving functions

If you are driving a vehicle with autonomous driving functionality YOU ARE STILL RESPONSIBLE FOR DRIVING THE VEHICLE SAFELY AND RESPONSIBLY.  Always be alert and keep your eyes on the road.

We are not responsible for any incidents or injuries while using any autonomous or semi-autonomous functionality, such as autopilot, adaptive cruise control, lane-keeping, self-parking, etc. You must always follow the manufacturer’s recommended use of these features, as stated in the vehicle owner’s manual.

If using a summoning or self-parking feature of a vehicle, you must be within watching distance with your eyes on the vehicle. The vehicle might not detect certain obstacles, including those that are very narrow (e.g., bikes, scooters), lower than the fascia, or hanging from a ceiling. As such, you are always required to monitor the vehicle’s movement and surroundings while it is in progress and to remain prepared to stop the vehicle at any time using your key fob or mobile app or other means available by specific makes and models. You must maintain control and bear full responsibility for the vehicle when using this feature and should only use it on private property.

Notifying us of changes to your account

You are required to notify us promptly if any of the following information changes with respect to you or your account:

• A change in the status of your driver’s license,
• The address of your primary residence,
• Your email address or mobile phone number, or
• Your payment method or details.

Notifying us of damage to the vehicle

You are required and mandated to notify STEER as soon as you become aware of any damage to a vehicle while in your possession. This includes damage to the exterior (e.g., a dent, scratches, windshield), damage to the interior (e.g., spilled coffee resulting in a stain) or any damage to the charging port or noticeable change in the vehicle’s charging behaviors. To notify us of damage, select the appropriate option on our mobile app. The app will prompt you to enter details of the damage and to take photographs of the incident using the camera on your phone. Once the damage report is submitted, contact us by phone at 1-800-831-1705 to coordinate the next steps.

What happens if our vehicle is stolen while in your possession?

Stolen vehicles must be immediately reported to us and to the proper authorities. Please call us as soon as is reasonably possible by phone at 1-800-831-1705.

You must obtain and deliver to us a copy of the written police or other reports for the stolen vehicle within twenty-four (24) hours and cooperate in all reasonable respects with attempts to recover the stolen vehicle.

We will provide you with a new vehicle as promptly as possible, subject to availability.

What happens if the vehicle has a breakdown?

If one of our vehicles breaks down, immediately ensure that you are in a safe location away from traffic hazards. You should then contact us immediately by phone at 1-800-831-1705 so that we can get you moving again. If a problem arises that prevents or limits the use of the vehicle or that may compromise your safety or the safety of others, you must immediately notify us and follow our instructions and use reasonable care to protect your safety and the safety of others.

If you are within reasonable proximity to one of our service centers, we will bring a replacement vehicle for you to drive, subject to availability and operational capacity. If you can safely remain with the vehicle, we will ask you to remain with your original vehicle until we can exchange keys with you and send you on your way. We will take responsibility for the vehicle that has broken down. If you are not within reasonable proximity to one of our service centers, we will work with you to arrange for a roadside assistance provider to come to your location and take care of the issue. If you wish to receive a jump start to one of our vehicles from other than our roadside assistance vendor, you must notify us immediately at  1-800-831-1705. You are fully responsible for any damage that may result from the improper use of jumper cables or other tools. It is strictly forbidden to provide a jump start to any other vehicle. When using one of our vehicles, you must follow the owner manual’s instructions.

If you are outside of the territory and incur a repair or maintenance issue that requires you to have alternative transportation, you must notify Steer immediately.

What happens if you have an accident?

You are required to notify us as soon as safely and reasonably possible if the vehicle you are driving is in an accident. In case of an accident involving our vehicle, which includes property damage or involves any third party, you must obtain an official police report at the time of the accident.

If you are involved in an accident, find a safe location and call 911 to report the accident. When speaking with other parties and the police, be factual but do not discuss fault. Once all emergencies and safety issues have been handled, call Steer at 1-800-831-1705. Steer representatives will guide you through the accident reporting process. You will need the following information:

• Date, time, and place of accident or incident;
• Name, address, date of birth and driver’s license number of all people involved (including all drivers, passengers, witnesses and other people involved);
• Insurance policy number and name and phone number for the insurance company and agent on all vehicles involved (regardless of any assessment of fault);
• Pictures and/or video of the scene including all cars and property involved in the accident;
• License plate numbers of any other vehicles involved, their make and year, and their vehicle identification number;
• Summary of the circumstances of the accident or incident; and
• A police report is required, regardless of liability or fault, and should be attached or provided as soon as it becomes available.

You agree to cooperate fully with us in the investigation and defense of any claim or lawsuit arising from any accident. We may suspend your subscription and your use of our vehicles and services, in our sole discretion, until any investigation has been concluded.

You acknowledge and agree that any accident involving our vehicle may be reported to the applicable insurance company or other rating agency and remain a part of your personal driving history for an indefinite period of time.  YOU ALSO ACKNOWLEDGE AND AGREE THAT WE ARE NOT RESPONSIBLE FOR ANY MEDICAL OR OTHER COSTS ASSOCIATED WITH ANY INJURY SUSTAINED BY YOU OR ANY OTHER PERSON AS A RESULT OF ANY ACCIDENT WHILE THE VEHICLE IS IN YOUR POSSESSION AND YOU HEREBY WAIVE ANY AND ALL CLAIMS AND AGREE TO INDEMNIFY AND HOLD US HARMLESS AGAINST ANY COSTS OR DAMAGES ARISING OUT OF SUCH CLAIMS.

What happens if you have a traffic violation?

You are expected to operate our vehicles at all times in full compliance with all traffic and safety laws. You are responsible for any violations that occur during your use of our vehicles, including but not limited to all speed limits, stop signs, red light, photo enforcement, parking and toll charges, and other violations. You must not leave a vehicle in a zone which has parking or other restrictions in effect. Steer reserves the right to suspend or terminate your subscription if you are found to commit an excessive number of violations, in particular an excessive number of potentially dangerous traffic violations and/or demerit points.

You are liable for all fees, charges and penalties from any such violation. It is your responsibility to pay the relevant governmental authorities directly. We may charge a fee in connection with processing any such violations in accordance with our then current Fees and Rates Schedule.

You must notify us of any traffic violation notices issued to you or a Secondary Driver while operating our vehicle or found on a vehicle at the time of pickup of the vehicle. All unreported traffic violations will be your responsibility if they occur during the time period during which your subscription to use our vehicle is in effect and we will charge you for such. If we receive notice of violation of any law, rule or regulation, we may pay the penalty or fee on your behalf and then add the penalty or fee to your account charges, along with an administrative fee for providing this service. If your notice contains an explicit request for you to defend or dispute the violation notice, in our sole discretion and if permitted by the authority issuing the violation, we may transfer liability for the penalty or fee to you and you will then be wholly responsible for(a) your dispute and defense including all correspondence with the appropriate authority and (b) all costs associated with your dispute, defense and correspondence such as fees, fines, interest, court costs, penalties, legal fees, other costs and all aspects related to probation, incarceration or Court findings or verdict. We will endeavor to provide you notice before we pay any penalties or fees attributable to you. Once paid by us, it may not be possible for you to challenge the penalty or fee. The right to appeal, or transfer liability, on any traffic or parking charge issued by any authority or body belongs to us and will be at our sole discretion. For certain violations, such as speeding notices, we may be obligated to pass on the details to the police, who will then contact you directly.

We will track your usage of our vehicles to ensure proper use

We want to offer our subscribers vehicles that are in great condition. In order to do that, we intend to keep track of how our vehicles are used and maintained by our subscribers. This tracking of usage allows us to be certain that our vehicles have been well maintained and have been used properly. It also helps us to anticipate maintenance needs for our vehicles before urgent action is required and allows us to monitor for drivers who are treating our vehicles in a way that is negligent or is likely to cause abnormally high wear and tear.

Each of our vehicles is equipped with technology that allows us to track its location and that informs us when certain driving events occur. For example, the technology has the ability to inform us when a vehicle accelerates unusually fast, brakes unusually hard or takes a corner at an unusually high speed. BY DRIVING OUR VEHICLES AND USING OUR SERVICES, YOU CONSENT TO TRACKING DESCRIBED IN THESE RULES.

We expect you to drive responsibly and look after the vehicles in your possession as a diligent owner might. In the interests of all of our subscribers, we reserve the right to suspend or cancel service for subscribers who persistently treat our vehicles in a manner that is not consistent with those expectations. If we identify subscribers who repeatedly drive our vehicles in unusual ways that we deem potentially negligent, who experience damage incidents at an unusually high rate, who fail to report instances of damage that might reasonably be detected, or who act in a manner inconsistent with these Rules of Use, we reserve the right to withdraw service immediately or to give the subscriber an advisory warning.

To be clear, we are not looking to penalize you for unfortunate mishaps. We understand that everyone gets a dent from time to time, that everyone spills a drink from time to time, and that everyone needs to hit the brakes hard on occasion, but we want to keep our cars safe and our costs reasonable for the benefit of all of our subscribers.

Schedule 2 – Fees and Rates

You will be billed for all amounts due via a credit or debit card that we will keep on file or by any other means that Steer agrees to. If your account is past due or if your credit or debit card provider rejects any payment that is owed to us, then your use of our vehicles and services may be terminated by us immediately upon notice to you. If there are ongoing issues with credit or debit card billings, then your use of our vehicles and services may be terminated immediately at our sole discretion. We will not be responsible under any circumstances for any overdraft or other fees charged by your credit card provider or bank. We may use third parties to collect amounts owed by you, and you will also be responsible for any collection or similar fees associated with these collection activities.

We will always inform you clearly when the cost of a fee is changing. Active members, on the date of the fee change will be grandfathered in, only for the subscription fee and subjected to all other fee changes. If we need to initiate a change in our fees, then we will send you an email clearly communicating those changes. The communication will lay out the original fee, the new fee and the effective date of the change.

Our packages are as follows:

Practical Advantage Plan:

The subscription Fee plus tax per month entitles the subscriber to the use of one vehicle at any time.

• Subscription fee is inclusive of insurance and routine maintenance recommended by the manufacturer. A one-time security deposit is required for all new Steer subscribers at the time of delivery.
• A deposit may be required at our sole discretion.
• This package allows a maximum of 2 swaps per calendar month, subject to the potential restriction on swapping as noted above in “How our subscriptions work”.
• Vehicles available through this plan will be similar in type and model, at our discretion, of those set forth in the plan description on our website. 
• For high-demand vehicles, we may put a time limit or daily upgrade fee on those vehicles.
• Late payment fees apply.
• Upgrade fees apply.

The security deposit will be used as needed to settle any fees not paid by the subscriber. The balance of the deposit will be returned to the subscriber after the return and assessment of the vehicle after the next billing cycle, should the condition of the vehicle meet our requirements. If the vehicle is not returned in a satisfactory condition, the security deposit (or a portion thereof) will be forfeited by the subscriber to cover any incurred expenses to repair the vehicle. Terminated members forfeit their entire deposit.

Preferred Plan:

The subscription Fee plus tax per month entitles the subscriber to the use of one vehicle at any time.

• Subscription fee is inclusive of insurance and routine maintenance recommended by the manufacturer. A one-time security deposit is required for all new Steer subscribers at the time of delivery.
• A deposit may be required at our sole discretion.
• This package allows a maximum of 2 swaps per calendar month, subject to the potential restriction on swapping as noted above in “How our subscriptions work”.
• ●        Vehicles available through this plan will be similar in type and model, at our discretion, of those set forth in the plan description on our website. 
• ●        For high-demand vehicles, we may put a time limit or daily upgrade fee on those vehicles.
• Late payment fees apply.
• Upgrade fees apply.

The security deposit will be used as needed to settle any fees not paid by the subscriber. The balance of the deposit will be returned to the subscriber after the return and assessment of the vehicle after the next billing cycle, should the condition of the vehicle meet our requirements. If the vehicle is not returned in a satisfactory condition, the security deposit (or a portion thereof) will be forfeited by the subscriber to cover any incurred expenses to repair the vehicle. Terminated members forfeit their entire deposit.

Preferred Plus Plan:

The subscription Fee plus tax per month entitles the subscriber to the use of one vehicle at any time.

• Subscription fee is inclusive of insurance and routine maintenance recommended by the manufacturer. A one-time security deposit is required for all new Steer subscribers at the time of delivery.
• A deposit may be required at our sole discretion.
• This package allows a maximum of 2 swaps per calendar month, subject to the potential restriction on swapping as noted above in “How our subscriptions work”.
• Vehicles available through this plan will be similar in type and model, at our discretion, of those set forth in the plan description on our website. 
• For high-demand vehicles, we may put a time limit or daily upgrade fee on those vehicles.
• Late payment fees apply.
• Upgrade fees apply.

The security deposit will be used as needed to settle any fees not paid by the subscriber. The balance of the deposit will be returned to the subscriber after the return and assessment of the vehicle after the next billing cycle, should the condition of the vehicle meet our requirements. If the vehicle is not returned in a satisfactory condition, the security deposit (or a portion thereof) will be forfeited by the subscriber to cover any incurred expenses to repair the vehicle. Terminated members forfeit their entire deposit.

Premier Performance Plan:

The subscription Fee plus tax per month entitles the subscriber to the use of one vehicle at any time.

• Subscription fee is inclusive of insurance and routine maintenance recommended by the manufacturer. A one-time security deposit is required for all new Steer subscribers at the time of delivery.
• A deposit may be required at our sole discretion.
• This package allows a maximum of unlimited swaps per calendar month, subject to the potential restriction on swapping as noted above in “How our subscriptions work”.
• Vehicles available through this plan will be similar in type and model, at our discretion, of those set forth in the plan description on our website. 
• For high-demand vehicles, we may put a time limit or daily upgrade fee on those vehicles.
• Late payment fees apply.
• Upgrade fees apply.

The security deposit will be used as needed to settle any fees not paid by the subscriber. The balance of the deposit will be returned to the subscriber after the return and assessment of the vehicle after the next billing cycle, should the condition of the vehicle meet our requirements. If the vehicle is not returned in a satisfactory condition, the security deposit (or a portion thereof) will be forfeited by the subscriber to cover any incurred expenses to repair the vehicle. Terminated members forfeit their entire deposit.

We may change the level of subscription, subscription fee and/or impose additional costs or fees from time to time, including when you add additional drivers to your account or as we learn more about how you drive our vehicles or vehicle demand in a certain tier. We will notify you of any changes to your fees in accordance with these Rules of Use.

Taxes will be applied based on your home province/state/jurisdiction laws.

Pause Fee:

You may elect to place your subscription on hold for a recurring monthly fee of $100 plus tax. This Pause Fee is subject to change, with notice, and Steer reserves the right to charge a reactivation fee upon the re-activation of your account.

You are responsible for paying your subscription fee on time, fail to pay the subscription fee will result in a late fee. The late fee of the subscription will be calculated by your daily subscription rate (monthly rate*12/365) times late days. Your credit or debit card or bank account will be automatically charged; You will receive the notice and invoice a few days before the charge is processed.

Late Fee:

Steer subscribers are responsible for paying your bill on time. Failure to pay the bill will result in a late fee. Your credit or debit card or bank account will be automatically charged; You will receive the notice and invoice a few days before the charge is processed.

The late fee of the subscription will be calculated by your daily subscription rate (monthly rate*12/365) times late days.

Example: if a member’s monthly subscription fee is $1000, and late for 5 days, the late fee amount owed will be:

$1000 x 12 / 365 * 5 = $1164.38 (plus tax)

Non-subscription payments such as tolls, citations, fuel charges, etc., are subject to a 10% one-time late fee.

Example: if a member fails to pay a $250 moving violation by the due day, the late fee amount owed will be:

$250 x 10% = $25 (plus tax)

Cleaning Fee/ Smoking Fee:

Our business is based partly on the delivery of each vehicle in a clean and pleasant-smelling condition to each Subscriber. If you return a vehicle to us that smells of smoke, has an unpleasant odor, is stained, or is in any other condition materially adverse (worse) to the condition in which the vehicle was initially delivered to you, we will charge a set fee plus Steer’s costs for any special professional cleaning or repair services we need to use to return the interior of the vehicle to the condition in which it was delivered to you. Steer reserves the right to terminate this agreement should the vehicle be returned excessively dirty, and your deposit be forfeited.

A single smoking/odor violation is grounds for immediate termination of your subscription. Other violations discussed herein are also grounds for termination. The fee for smoking or other heavy odors is $2,500. The fee for other interior issues including but not limited to; excessive filth requiring detailing or other deep cleanings; stains or other damage to seats, carpets, etc.; damage to any user controls; damage to other surfaces such as dashboards and trim) is $1,000.

Vehicle Upgrades:

Vehicle upgrades may be available at Steer’s discretion and will be subject to variable costs and taxes based on the type of vehicle being upgraded or the promotion offered at the time of upgrade. Upgrades are subjected to vehicle availability. Vehicle upgrades will be prorated for the subscription and security deposit.

For the subscription example, if the date is the 15th of the month, the Subscription fee is $1000.00 and the members billing date is the 20th of the month, and the member wants to upgrade to the Subscription fee is $2000.00:

Prorated of 5 days:

$2000 – $1000 = $1000 (plus tax)

$1000 x 12 / 365 = $32.88 (plus tax)

$32.88 x 5 Days = $164.40 (plus tax)

Deposit example:

$2000 – $1000 = $1000

Promotions:

Any promotions offered through or applied in the app or agreed to via e-mail, are treated by you and Steer as a supplement to this User Subscription Agreement. For example, if you agree to use a commitment promotion, you must fulfill the terms of the promotion and this User Subscription Agreement or be subject to the repayments, costs or consequences provided in the promotion and this Agreement.

Fuel Costs:

You are responsible for the purchase of gas to fuel the vehicle you are driving. As a convenience, the cost to refuel a vehicle after a swap (without mark-up) will be charged to your account, either using the receipt from the gas station or at a price per gallon that we paid for the fuel in our inventory.

You are responsible for the costs of charging your electric vehicle battery, either through public charging or home charging.

Tesla Supercharging:

You are responsible for the full cost of using Tesla supercharging stations, and any fees incurred during your possession of the vehicle will be charged to your account. On a monthly basis, normally during the first week of the month, but subject to change, we will withdraw payment for the actual supercharging costs accrued plus a 15% administration fee (i.e., if $100 worth of supercharging charges is accrued, $115 would be billed).

There are certain Tesla vehicles that were grandfathered into Tesla’s Free Supercharging program (mostly 2016 Models S and X), and there are certain Tesla vehicles that do not have free Supercharging (mostly Model after 2016). The customer is ultimately responsible for understanding whether their vehicle has free supercharging or not, and Steer cannot guarantee or make any provisions to ensure you will be placed in a Tesla with free Supercharging. Your access to free Supercharging is subject to change based on decisions made by Tesla, over which Steer has no control or influence. If the vehicle you are in transitions from free Supercharging to pay-per-use Supercharging, Steer cannot make any guarantee that you will be able to swap into a vehicle with free Supercharging.

Tolls:

You are responsible for the full cost and payment of road tolls. If your vehicle is equipped with an electronic toll card, any fees incurred during your possession of the vehicle will be charged to your account. On a monthly basis, normally during the first week of the month, but subject to change, we will withdraw payment for the actual toll charging costs accrued plus a 25% administration fee (i.e., if $100 worth of toll charges are accrued, $125 would be billed).

Tickets and Other Fines/Fees:

You are responsible for the full cost and payment of any traffic tickets, parking fines or idling fees from charging stations. We reserve the right to transfer any citations or violations in your name. Any ticket or fine we pay on your behalf will be billed back to you, plus a 25% administration fee (i.e., if $100 worth of charges is accrued, $125 would be billed). On a monthly basis, normally during the first week of the month, but subject to change, we will withdraw the payment without notice for any accrued charges.

Cancellation:

A 30-day notice is required for the cancellation of your account. We have the right to keep your security deposit in full if notice is not given. You will be charged your full subscription amount if your 30-day notice is given in the middle of your billing cycle. Upon return of our vehicle, you will be refunded the unused days.

Example:

If the billing date is the 1st of every month and your notice of cancellation was given on the 20th of March, you will be charged your subscription fee on April 1st. When the vehicle is returned to Steer on April 10th, you will be refunded for the days not used.

Schedule 3 – Privacy Policy

Your Privacy

We respect your privacy and are committed to protecting the personal information we hold about you through our subscription program.  This policy explains what information we collect about you, how we collect it, the measures we take to keep your information secure and the uses we make of it.  We also explain the options you have regarding your personal information.  When you request services from us, access our websites, utilize our mobile “apps” or otherwise interact with us, for example, but without limitation, through our service centers, our in-vehicle or in-equipment technology, our official corporate pages on third party social networks (such as Facebook) or the “apps” on those pages, you consent to our collection, retention and use of your personal information in the manner described in this policy and accept the risks outlined in the Security Measures section below.

Summary of our Privacy Policy (“what you need to know”)

Who We Are:  We are Steer EV Canada Inc. and its subsidiaries, doing business at Steer.  This policy does not cover our licensees or affiliates or other third parties through whom you may interact with us.

Legal Issues:  We aim to comply with the privacy laws applicable to the personal information we collect and use.

What We Collect:  We collect the personal information we need to provide the services you request from us, for our operational and marketing uses listed in this policy and for such other purposes as you authorize.  By subscribing for our vehicles and using our services and providing personal information to us, you consent to our use and disclosure of your information for the purposes listed in this policy.

Sources:  We mostly collect your information directly from you, through various channels including our website, computer systems and in vehicle and in equipment technology, and from companies involved in our provision of services to you, including our licensees and third party providers.

Websites:  Certain technologies may be used on our websites, our apps and other electronic media including cookies and Pixel Tags, to collect information about your visit to our site and sites upon which we advertise.  You may choose to restrict the use of cookies as suggested in this policy.

Storage:  We generally retain personal information about our subscribers for as long as we believe appropriate for the purposes for which it was collected.

Security Measures:  We aim to maintain appropriate physical, procedural and electronic safeguards to protect your personal information.

Access:  You may access and review the personal information we retain about you and correct any factual errors by contacting us.

Contact Us:  We hope this policy answers your questions about our collection and use of your personal information.  If you have any questions, please contact us by following the instructions in the Contact Us section below.

Changes:  We may change this policy from time to time.  The policy was last updated April 4, 2022.

Details of our Privacy Policy

Scope of Policy

This policy covers the personal information we collect about you in connection with our vehicle subscription business and services that identify you as an individual.  It does not address data that does not personally identify you as an individual, for example, but without limitation, aggregated anonymous data, IP addresses, computer operating systems, personal preferences, vehicle identification numbers, etc.  We are free to use information that does not identify you as an individual as we wish.  This policy does not apply to information collected by third party social networks (such as Facebook), mobile device manufacturers, third party “mobile apps”, wireless service providers, internet service providers or the operators of any networks through which you may interact with us and we expressly disclaim any responsibility for the data collection, privacy or data security practices of those entities.  With regard to pages on third party social networks, this policy only applies to personal information we collect through our pages (those with a direct link to this policy) and does not apply to any “unofficial” pages or pages of our affiliates or licensees.  Our websites are not targeted to individuals under the age of 13, and we do not knowingly obtain personal data from such individuals.

When you request services from us, operate a vehicle or equipment with in-vehicle or in-equipment technology, access our websites, utilize our mobile “apps” or otherwise interact with us, for example, but without limitation, through our kiosks, our official corporate pages on third party social networks (such as Facebook) or the “apps” on those pages, you consent to our collection, retention and use of your personal data in the manner described in this policy and accept the risks outlined in the Security Measures section.

Who We Are

We are Steer EV Canada Inc. doing business as “Steer”, a Canadian based company based in Toronto, Ontario, which, together with our subsidiary and affiliated companies, provides and supports vehicle subscription services across Canada.  All references in this policy to “we”, “us” and “our” are to us and our subsidiaries and affiliates.  

Personal Information

Personal information means information that identifies you as an individual, or that we can combine with readily available information to identify you as an individual.

Personal Information We Collect and How We Use It

The principal purposes for which we collect and store your personal and financial information are to process your application and subscription agreement, allow you to reserve and use our vehicles and services, authorize payment, bill you, respond to your inquiries, improve our products and services and maintain your account with us. We collect a range of information about you from a variety of sources for the purposes of our business.  The examples we provide throughout this policy are illustrative rather than a complete list of our practices.

When you visit our websites or apps, our servers might automatically log certain information about your use of our websites, such as your IP address, your browser type, operating system, browser language and service provider. We also collect information about your activities on our websites and apps, such as the pages you visit or the ads or links you click on. The first time you visit our website, we may assign you a unique identifier, which is stored in one or more cookies on your computer’s hard drive. These cookies help us distinguish new visitors from returning visitors and enable us to measure the effectiveness of content on the website and refine and tailor that content to suit our visitors’ interests. If you have subscribed for our services or provided other personal information about yourself (for example, if you send us an email), your cookie ID can be associated with you personally. When you are signed in to our mobile apps, you will be identified to us by your account email and/or phone number.

We collect information that you voluntarily submit to us, such as:

• Name, address and contact details, including telephone and mobile number, and email;
• Date and place of birth, passport number and driver’s license number and a copy of your driver’s license;
• Employer(s) name and address;
• Credit card information;
• Driving record and accident history;
• Location data such as geographic location of electronic devices used to contact us or to access our mobile “apps” or of the vehicle you are using;
• Information regarding the vehicles you subscribe for and use, and the operation of our vehicles during your subscription period;
• Charges you incur and other information relating to your transactions;
• Information transmitted by your computer’s browser software; and
• Information about your credit history or other publicly available information about you from consumer reporting agencies.

Your telephone calls and email correspondence with us may be recorded or monitored for quality control, training and similar purposes. By using these communication methods, you are consenting to the recording or monitoring of your calls and emails with us and to our use of the information you provide us for the purposes described in this policy.

If you subscribe with us, we collect personal and financial information as you proceed through the stages of our online application, user subscription agreement and reservation process. In addition to your name and contact information, we will also collect your driver’s license number, the jurisdiction in which you are registered, credit card or other payment information, and other information.  We may also collect information such as your driving record from regulatory bodies where you live, and from third parties. This information is used to process your subscription and, if you are approved, for the purposes described below.

If you use our vehicles and services, we collect information about the vehicles’ use and your use of our services. This may include details about your reservations, the dates, times and locations of use, mileage, driving performance, accidents and other data.  We use this information to bill you, respond to your inquiries, ascertain whether you are in compliance with our policies and rules, provide and improve our products and services and maintain your account with us, and to provide content and offers that we think may be of interest to you. From time to time we will send newsletter emails. To unsubscribe from our newsletters please use the opt out in the email footer.

Our vehicles may be equipped with vehicle tracking and other technology. We implement Global Positioning Systems (GPS), a network of satellites that allows us to determine the location of our vehicles. This information is transmitted to us and can be stored for extended periods. We use this information for a variety of important purposes. For example, we use GPS data to help you find our vehicles, to provide roadside assistance, to ensure that a vehicle is available at the place and time you have reserved, to ensure that the vehicle is not driven to unauthorized locations and to locate a lost or stolen vehicle.  We also maintain in-vehicle and in-equipment technologies to track and monitor performance of our vehicles and to assist us with ensuring that our vehicles are used only in accordance with applicable laws and our rules and policies. Disabling, disconnecting or destroying any such technology device or equipment is strictly prohibited.

Other Sources

We also gather personal information about you from a variety of other sources, including:

• Transactions you complete with us and our vendors and licensees, including options you take, charges you incur and any incidents or accidents that may occur;
• To the extent you have made such information available, from conversations with your or third party social networks;
• Consumer and other reporting agencies; and
• Other companies that have business relationships with us, such as our licensees, affiliates and business partners, including roadside assistance and other service providers and insurance companies.

Where We Hold Personal Information

We utilize servers in various locations in the United States of America. If you are accustomed to other countries’ privacy laws, please note that the laws governing the processing of personal information in the United States of America may not be as rigorous as they are in the United Kingdom, Canada or other nations. By subscribing for and using our vehicles and services, you consent to the transfer of your personal and financial information to other locations within the United States for the purposes described in this policy.  We do not conduct business in countries outside the United States, but to accommodate subscribers from other countries, we aim to comply with the privacy laws applicable to the personal data we collect and use.

We try to ensure that the personal data we retain about you is stored securely and, in light of the information provided to us, is as accurate, current and complete as necessary for the purposes for which we use it.  We generally retain personal data about our subscribers for as long as we believe appropriate for the purposes for which it was collected or as otherwise required by applicable law.

Where We Can Send Your Personal Information

Except as described in this policy, we will not share your personal information with third parties outside our company group unless it is necessary to provide our services, verify information you or your approved secondary drivers provide to us, fulfill a transaction you have requested, or in other circumstances with your consent. We do however disclose your personal information within our related company group and to contractors, advisors, consultants and service providers acting on our behalf or under our instructions, including for purposes relating to the operation, maintenance, administration, improvement, and oversight of our services, websites and advertising services, or to fulfill your requests for information or service.

If you subscribe for our vehicles and services, some of the information you supply must necessarily be shared with regulatory bodies where you live and/or service providers we utilize to obtain your driving record from such regulatory bodies. In addition, if you are associated or affiliated with another, primary account (for example, if you are an associate member or affiliated with a business’s or university’s account), the primary account holder or administrator of that account may have access to limited information regarding your use of our services.

We may disclose your personal information in connection with a corporate transaction, proceeding, or reorganization involving the business activities for which the information is maintained. In the event that ownership of our business was to change as a result of a merger, acquisition, sale of assets or transfer to another company, your personal information may be transferred. If such a transfer results in a material change in the way your personal information is used, we will provide notice about the choices you have to decline to permit such a transfer.

We may disclose your personal information, including location/GPS data and data gathered from in vehicle and in equipment technologies, in response to legal process (for example, a court order, search warrant or subpoena) or requests from law enforcement authorities; in other circumstances in which we believe our services, our vehicles or our website are being or has been used in violation of applicable law or otherwise in the commission of a crime; when we have a good faith belief that there is an emergency that poses a threat to the safety of you or another person; or when necessary to protect our rights or property (or those of third parties).

To Provide You Services

We will share your personal information among our employees and affiliated companies and employees, our representatives and agents, our licensees and vendors, and other companies that we engage in business with, to provide services to you, including to:

• Fulfill your vehicle subscription and make your reservations for alternate vehicles;
• Process and/or confirm your transactions;
• Provide you with enhanced services, such as services provided in connection with our membership programs and similar services;
• Provide you services in connection with your use of our vehicles; such as navigation assistance or roadside emergency assistance;
• Provide you with customer assistance;
• Bill and collect amounts owed in connection with your subscription and use of our vehicles and services; and
• For customer satisfaction and market research purposes to help us improve our services.

To Communicate With You

We may use your personal information to communicate with you, including with regards to:

• Your subscription or any other transaction with us;
• Your status in our membership program(s); or
• Changes to the terms or features of your subscription or any policy or rule related thereto.

By subscribing for or using our vehicles and services, or by contacting us in any way, you give us your consent to call you on or send text messages to your mobile telephone/device.  You also consent to our use of auto-dialers and pre-recorded messages in connection with any such telephone call or text message, including calls or texts to mobile telephone numbers.  We will not charge you for such calls or texts, although you may be charged by your mobile service provider to which you subscribe.

Disclosure To Companies You Use

We will also share your information with companies you use in connection with your subscription, including:

• Your credit card provider and other companies that process your charges;
• Any company or organization that is paying all or part of your charges; and
• Any service provider you use, such as a repair provider, insurance company or other vendor or provider relation to any aspect of your subscription or use of our vehicles.

Protective and Legal Uses

We may use, share and disclose your personal information for legal reasons as we believe necessary or appropriate, including:

• Under applicable law, including laws outside your state or country of residence;
• To process, handle or otherwise respond to claims for damages, including claims or demands for bodily injury or property damage;
• To enforce our policies and rules and the terms and conditions of your subscription;
• To recover our vehicles, equipment or any monies due, such as through debt collection agencies;
• To comply with legal process and to respond to requests from public and government authorities;
• To protect our operations, rights, privacy, safety or property, and/or that of our subsidiaries, you or others; and
• To allow us to pursue available remedies or limit the damages that we may sustain.

Advertising

We may use personal information to present offers to you on our behalf and on behalf of business partners, but we do not share information that personally identifies you with those parties. If you do not want us to send you promotional emails, please adjust your settings or utilize our “unsubscribe” feature in the footer of emails.

We may also use third party ad network providers and other service providers to help present customized content and offers on our websites. These providers use cookies, web beacons, or similar technologies on your computer to help present, better target, and measure the effectiveness of their content and advertisements, using data gathered over time and across their networks of web pages to determine or predict the characteristics and preferences of their audience. We may share certain non-personally identifiable information about you (such as age and zip code) with certain ad networks and service providers to help them deliver more relevant content and advertisements through their networks. The use of cookies, web beacons, or similar technologies by content and ad network providers is subject to their own privacy policies, not ours.

Cookies are text files that are placed in your computer’s browser, and that can be used to help recognize you on our websites. Web beacons are small pieces of code placed on web pages that can be used, among other things, to count the users who visit that web page, or to deliver a cookie to the browser of a user viewing that page. Many websites, including our website, also may use Flash cookies that are similar to regular browser cookies.  You can control browser cookies through your browser’s settings. You may delete cookies or set your browser to alert you when cookies are being sent. If you reject all browser or flash cookies, however, some areas of our sites may not function.

Third party advertisers/service providers may use cookies, web beacons, or similar technologies in connection with offers, content, and services offered through our website, including to help operate ad networks. When there are third parties that are performing such activities, we will endeavor to list the parties in this privacy notice and to provide a link to their web sites. The use of cookies by our partners, affiliates, and service providers is not covered by our privacy statement. We do not have access or control over these cookies. Our partners, affiliates, and service providers use session ID cookies to make it easier for you to navigate our site.

Our web site may include social media features, such as the Facebook Like button and widgets or interactive mini-programs that run on our site. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with these features are governed by the privacy policy of the company providing it, not by us.

Review and Correct Your Personal Information

We are committed to providing you with reasonable and practical access to your information to allow you the opportunity to identify inaccuracies. If you are a subscriber, you can review and correct personal information by navigating to the relevant section of our app or by contacting us. If you would like to access, delete and/or correct other personal information, please contact us in one of the ways provided below and we will respond to your request within 30 days. If we are informed of the inaccuracy, we will make the appropriate corrections.

We will retain your information for as long as your account is active or as needed to provide you services. Please contact us if you wish to cancel your account or request that we no longer use your information to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Security Measures

As you may be aware, there is no completely secure method of transmitting or storing information and data. Although their physical characteristics are different, postal mail, telephone calls, text messages, faxes and transmissions over the Internet or wireless networks all present possibilities of loss, misrouting, interception and misuse of the information and data that is transmitted.

We try to strike a balance between the security of your information and your convenience.  As a result, we may sometimes use a method of communication that is less secure than a less convenient alternative.

For example, but not limitation, we may send you an e-mail or a text message in unencrypted form (i.e., instantly readable) because many of our customers are unable to access encrypted (i.e., coded) e-mail or messages. This means that our message, if misrouted or intercepted, could be read more easily than encrypted messages.  For this reason, please do not include confidential information, such as your credit card number, in any email or text you send to us or on any posting you make to a public area of a third party social network page, especially since any such posting immediately becomes public. We are not responsible for any sensitive data or information you provide via these channels or any others unless we have otherwise stated.

We take reasonable measures to protect against the loss, misuse and unauthorized access or disclosure, alteration and destruction of your personal data by aiming to maintain appropriate physical, procedural and electronic safeguards to protect your personal data, including:

• Restricting access to personal data to our employees on a “need to know” basis;
• Enforcing policies and procedures for our employees in their handling of personal data;
• Using technologies designed to safeguard data during its transmission, such as SSL encryption for the data you provide on our websites and apps. In particular, we adhere to the appropriate standards for PCI compliance; and
• Destroying confidential personal data after it is no longer needed.

We have established safeguards to help prevent unauthorized access to or misuse of your personal information, but cannot guarantee that your personally identifiable information will never be disclosed in a manner inconsistent with this policy (for example, as a result of unauthorized acts by third parties that violate applicable law or our policies and those of our affiliated providers). We may use a password to help verify your identity before granting access or making corrections to any of your personal information. It is your responsibility to safeguard your password, which you should never disclose to a third party. If you contact us by phone, we will ask you to verify certain information related to your account before providing any access to personal information.

Changes to Our Policy

We may change this policy from time to time, so it is advisable to review it frequently. Changes to this policy will be announced on our website or through similar means and all amended terms shall automatically be effective when posted (or as indicated in our posts).

Contact Us

If you have questions about our handling of personal information, you may write to us at evsales@steeresg.com or at the address below.

CA: Steer EV Canada Inc.

c/o Steer EV Canada Inc.

100 Consilium Pl #401

Scarborough, ON M1H 3E3

US: Steer Holdings, LLC

c/o Steer Holdings, LLC

100 Consilium Pl #401

Scarborough, ON M1H 3E3